Ópalens Shopify Case Study

As a startup that needed to build their brand from the ground up, Ópalens was in search of a partner that could help them establish themselves as a reputable brand. That’s why they decided to add CAKE to their marketing mix! Even though promoting their company and establishing brand awareness was a priority, they also wanted to make sales simultaneously. In addition, because they are a luxury brand they could not run any promotions or discounts, so a strategy had to be created to attract new users without offering any cost-saving deals. Another obstacle to overcome was the fact that CBD is a main selling point of the Ópalens products, and Google and Facebook Ads still have restrictions on this ingredient.

When CAKE was first brought on, we began by mixing up the perfect Search Engine Optimization (SEO) strategy to align on messaging and how they wanted to present their company to the world. Once we were all on the same page with branding, voice, tone, and company goals, we began addressing SEO tags and preliminary keyword research. We also created a Google My Business page and began crafting blog topics that coincided with selected keywords and the optimization strategy, including CBD topics to overcome the obstacle of limited advertising capabilities around their prime ingredient.

Next, our strategy and Pay-Per-Click (PPC) teams at CAKE worked together to select what keywords and paid social media campaigns that would entice users to click through and convert on the website. Unable to use CBD as a selling point in ads, we leveraged other pillars such as “natural and soothing ingredients” and customer testimonials. Being a new brand, Ópalens understood the value of working from Bottom of Funnel (BOF) and up to convert engaged users. So, once these consumers were identified and we understood what they were searching for, our team developed more accurate Top of Funnel (TOF) awareness and conversions through testing tactics across campaigns, audiences, and creative.

The finishing touch in perfecting the Ópalens recipe was a dash of eCommerce strategy. By creating monthly educational and promotional campaigns, we were able to gain sales from new and returning customers while minimizing the use of straight product discounts. And when COVID-19 disrupted the economy in March 2020, we were able to shift our spring break campaign to a “staycay” instead of “vacay” angle, which resulted in the most successful month since opening.

Because of the recipe we whipped up for Ópalens, they saw and continue to see remarkable results (and all in less than a year’s time). Overall, revenue is up 145% since we began working together in September 2019 and their Google My Business page alone has generated over $1.2k since launching in October. Our SEO efforts have resulted in a 10% decrease in bounce rate and a 45% increase in session duration on the website. Paid search revenue is also up 37% since beginning in November and paid social revenue is up 82% as well with a 161% conversion rate (from .38% to 1%). 

Ópalens continues to grow every month both in awareness and revenue, and the first-year results we’ve seen so far have been phenomenal. Collaborating with the client has been a breeze and we look forward to continuing in the future to further establish the customer journey with email automations and post-purchase strategies.